Sorted by Tag: reputation

  • Auto Shop Reviews: The Good, The Bad, & How to Handle Them

    Friday 03 January 2020

    Consider today’s world of digital marketing, social media, websites, and instant messaging. What do you think customers are looking at most when they find your shop for the first time? While the content and appearance of your site and social channels is important, one of the first places potential customers flock to is the review section. Reviews have become gold, a currency that you can use to boost your image or one that can easily drown you in the debt of scaring off future clients... read more

  • Town Hall Academy 078: Low Hanging Financial Fruit to Improve Your Bottom Line

    Tuesday 31 July 2018

    BJ was a guest on Town Hall Academy #78. He, Cam, and the other guests discuss the "Low Hanging Financial Fruit to Improve Your Bottom Line". Check out this great discussion about how your shop can improve your bottom line and improve your customer service. It's on YouTube now... read more

  • 5-steps to Finding a Great Auto Repair Shop

    Wednesday 13 June 2018

    I often have friends ask me where a good place would be to take their vehicles. After years of owning an independent repair shop and consulting, I can definitely say that there are indicators that you’ve found a good place. Honesty is key of course but it’s not nearly as much of an issue as some would think. There are many honest auto shops out there that still don’t do their customers any favors. Here are 5 steps to help you choose a place to have your vehicle serviced should... read more

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