Posts

Sorted by Tag: leadership

  • December Interview: Millennials with Kelly

    Thursday 02 January 2020

    Millennials could be considered one of the most popular buzzwords of the decade, with numerous articles being published almost daily about the generation. Many of these articles claim that this generation (noticeably the largest and most diverse of ages) is different from those before it, some even claiming that millennials are harder to work with and harder to market. While the data on these claims seems to go back and forth, it’s true that any generation will be different from the previo... read more

  • The Right People, the Right Way

    Wednesday 09 October 2019

    We’ve been discussing the on-boarding process at length recently, both within the Institute and with clients, and the need for better hasn’t been clearer. One of the biggest issues in our industry at the moment is finding and holding onto talented employees. What’s something you can do to alleviate the problem? Focus on providing the right onboarding process for the right people. Photo by ... read more

  • Basics of Management

    Wednesday 25 September 2019

    I will be the first to admit that during my 25 years in this crazy auto repair industry, I spent the first 20 years micromanaging. I would have a lot less grey in my beard, less wrinkles in my skin, and a less shiny forehead had I learned some very basic management concepts earlier in life, but I am grateful for what I now know. During what I now refer to as my “earlier” years, I followed in my father’s footsteps and work hard, really hard. Our auto repair shop kept growing an... read more

  • How to be a Great Service Advisor

    Wednesday 28 August 2019

    I often have people ask me about what makes a great service advisor. I have met and trained many a successful service advisor and they come in all shapes and sizes, but they have a few things in common.  Foto Sushi What makes a great service advisor?  As I stated in the last blog that I wrote, confidence in the product, team, pricing, an... read more

  • How to Manage a Sales Team

    Wednesday 21 August 2019

    There are 2 things that you should concern yourself with when it comes to managing sales, people and time. Both of those break down further but I’ll try to explain each piece as best I can and hopefully it’ll all make sense when I’m done. But yeah, when you’re managing a sales team, those are the 2 most important things, and surprisingly it’s not about money... read more

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