Posts

Sorted by Tag: leadership

  • How to be a Great Service Advisor

    Wednesday 28 August 2019

    I often have people ask me about what makes a great service advisor. I have met and trained many a successful service advisor and they come in all shapes and sizes, but they have a few things in common.  Foto Sushi What makes a great service advisor?  As I stated in the last blog that I wrote, confidence in the product, team, pricing, an... read more

  • How to Manage a Sales Team

    Wednesday 21 August 2019

    There are 2 things that you should concern yourself with when it comes to managing sales, people and time. Both of those break down further but I’ll try to explain each piece as best I can and hopefully it’ll all make sense when I’m done. But yeah, when you’re managing a sales team, those are the 2 most important things, and surprisingly it’s not about money... read more

  • Why Employee Training is Worth It

    Wednesday 14 August 2019

    Is employee training worth it? It’s expensive, pulls them away from work, occupies weekends and/or evenings, and they may even get paid to go. We’re talking a lot of money here! How can anyone justify it? The answer is, you can’t afford not to train them or have them trained.  Stop, I repeat STOP, trying to avoid training your staff... read more

  • What Can an Owner Expect from an Employee?

    Wednesday 13 June 2018

    This is not a simple question. What should be expected from employees is: They perform all the duties of their position in such a manner as to insure the company meets or exceeds its goals and customers are more than happy with the service or product that they provide, and they do so without causing undue stress on the management, the business or the clients while meeting the determined and agreed upon goals for their position. For each position duties are different. For each business, and some... read more

  • Vision with Action Can Change the World

    Wednesday 13 June 2018

    Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world. ~ Joel A. Barker   As Joel Barker says in the quote above, Vision (or a Vision Statement) is a critical part of an organization. Without a clear and understood vision in your shop, managers, service writers and technicians are just going through the daily motions to get the job done. Day to day, passing the time, until closing time. Employees of shops without a c... read more

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Institute for Automotive Business Excellence (801) 989-4535 For Assistance.