Posts

Sorted by Category: Management

  • How to Manage a Sales Team

    Wednesday 21 August 2019

    There are 2 things that you should concern yourself with when it comes to managing sales, people and time. Both of those break down further but I’ll try to explain each piece as best I can and hopefully it’ll all make sense when I’m done. But yeah, when you’re managing a sales team, those are the 2 most important things, and surprisingly it’s not about money... read more

  • Charging Premium Prices

    Wednesday 07 August 2019

    As a shop owner considering charging premium prices, you’ve likely realized that in order to charge a premium price, you need to provide a premium service. But what does premium even mean? How is it defined when there are other shops marketing premium services but all delivering different levels of service? And how do you stand out from the crowd? ... read more

  • What Can an Owner Expect from an Employee?

    Wednesday 13 June 2018

    This is not a simple question. What should be expected from employees is: They perform all the duties of their position in such a manner as to insure the company meets or exceeds its goals and customers are more than happy with the service or product that they provide, and they do so without causing undue stress on the management, the business or the clients while meeting the determined and agreed upon goals for their position. For each position duties are different. For each business, and some... read more

  • Vision with Action Can Change the World

    Wednesday 13 June 2018

    Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world. ~ Joel A. Barker   As Joel Barker says in the quote above, Vision (or a Vision Statement) is a critical part of an organization. Without a clear and understood vision in your shop, managers, service writers and technicians are just going through the daily motions to get the job done. Day to day, passing the time, until closing time. Employees of shops without a c... read more

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