Posts

Sorted by Category: Management

  • The Right People, the Right Way

    Wednesday 09 October 2019

    We’ve been discussing the on-boarding process at length recently, both within the Institute and with clients, and the need for better hasn’t been clearer. One of the biggest issues in our industry at the moment is finding and holding onto talented employees. What’s something you can do to alleviate the problem? Focus on providing the right onboarding process for the right people. Photo by ... read more

  • Basics of Management

    Wednesday 25 September 2019

    I will be the first to admit that during my 25 years in this crazy auto repair industry, I spent the first 20 years micromanaging. I would have a lot less grey in my beard, less wrinkles in my skin, and a less shiny forehead had I learned some very basic management concepts earlier in life, but I am grateful for what I now know. During what I now refer to as my “earlier” years, I followed in my father’s footsteps and work hard, really hard. Our auto repair shop kept growing an... read more

  • How to Manage a Sales Team

    Wednesday 21 August 2019

    There are 2 things that you should concern yourself with when it comes to managing sales, people and time. Both of those break down further but I’ll try to explain each piece as best I can and hopefully it’ll all make sense when I’m done. But yeah, when you’re managing a sales team, those are the 2 most important things, and surprisingly it’s not about money... read more

  • Charging Premium Prices

    Wednesday 07 August 2019

    As a shop owner considering charging premium prices, you’ve likely realized that in order to charge a premium price, you need to provide a premium service. But what does premium even mean? How is it defined when there are other shops marketing premium services but all delivering different levels of service? And how do you stand out from the crowd? ... read more

  • What Can an Owner Expect from an Employee?

    Wednesday 13 June 2018

    This is not a simple question. What should be expected from employees is: They perform all the duties of their position in such a manner as to insure the company meets or exceeds its goals and customers are more than happy with the service or product that they provide, and they do so without causing undue stress on the management, the business or the clients while meeting the determined and agreed upon goals for their position. For each position duties are different. For each business, and some... read more

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