Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world.
~ Joel A. Barker
As Joel Barker says in the quote above, Vision (or a Vision Statement) is a critical part of an organization. Without a clear and understood vision in your shop, managers, service writers and technicians are just going through the daily motions to get the job done. Day to day, passing the time, until closing time.
Employees of shops without a c... read more