Posts

  • September Spotlight: The Shop Winning the Profit Game

    Tuesday 10 September 2019

    The Shop Winning the Profit Game: European Autowerks​ If there’s one thing you should know about the Institute by now, it’s that our entire team is committed to making sure auto shop owners are thriving in both their personal and professional lives. Because of this belief, we’ve gotten to work with some amazing clients and watch as they’ve grown to become shining examples for the industry to follow. As part of our newly launched newsletter... read more

  • How to be a Great Service Advisor

    Wednesday 28 August 2019

    I often have people ask me about what makes a great service advisor. I have met and trained many a successful service advisor and they come in all shapes and sizes, but they have a few things in common.  Foto Sushi What makes a great service advisor?  As I stated in the last blog that I wrote, confidence in the product, team, pricing, an... read more

  • How to Manage a Sales Team

    Wednesday 21 August 2019

    There are 2 things that you should concern yourself with when it comes to managing sales, people and time. Both of those break down further but I’ll try to explain each piece as best I can and hopefully it’ll all make sense when I’m done. But yeah, when you’re managing a sales team, those are the 2 most important things, and surprisingly it’s not about money... read more

  • Why Employee Training is Worth It

    Wednesday 14 August 2019

    Is employee training worth it? It’s expensive, pulls them away from work, occupies weekends and/or evenings, and they may even get paid to go. We’re talking a lot of money here! How can anyone justify it? The answer is, you can’t afford not to train them or have them trained.  Stop, I repeat STOP, trying to avoid training your staff... read more

  • Charging Premium Prices

    Wednesday 07 August 2019

    As a shop owner considering charging premium prices, you’ve likely realized that in order to charge a premium price, you need to provide a premium service. But what does premium even mean? How is it defined when there are other shops marketing premium services but all delivering different levels of service? And how do you stand out from the crowd? ... read more

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