Posts

  • September Interview: Profits with Cecil

    Tuesday 10 September 2019

      All Your Profit Questions Answered with Cecil Bullard Check out the video above for our recent interview with Institute CEO and industry expert Cecil Bullard on profits. This will be the first of many monthly video interviews to come – each focused on a different subject matching the newsletter. Here’s an overview of some of the most frequently asked profit questions and Cecil’s insight:  How do shops best judge whether they are profitable or not... read more

  • September Spotlight: The Shop Winning the Profit Game

    Tuesday 10 September 2019

    The Shop Winning the Profit Game: European Autowerks​ If there’s one thing you should know about the Institute by now, it’s that our entire team is committed to making sure auto shop owners are thriving in both their personal and professional lives. Because of this belief, we’ve gotten to work with some amazing clients and watch as they’ve grown to become shining examples for the industry to follow. As part of our newly launched newsletter... read more

  • How to be a Great Service Advisor

    Wednesday 28 August 2019

    I often have people ask me about what makes a great service advisor. I have met and trained many a successful service advisor and they come in all shapes and sizes, but they have a few things in common.  Foto Sushi What makes a great service advisor?  As I stated in the last blog that I wrote, confidence in the product, team, pricing, an... read more

  • How to Manage a Sales Team

    Wednesday 21 August 2019

    There are 2 things that you should concern yourself with when it comes to managing sales, people and time. Both of those break down further but I’ll try to explain each piece as best I can and hopefully it’ll all make sense when I’m done. But yeah, when you’re managing a sales team, those are the 2 most important things, and surprisingly it’s not about money... read more

  • Why Employee Training is Worth It

    Wednesday 14 August 2019

    Is employee training worth it? It’s expensive, pulls them away from work, occupies weekends and/or evenings, and they may even get paid to go. We’re talking a lot of money here! How can anyone justify it? The answer is, you can’t afford not to train them or have them trained.  Stop, I repeat STOP, trying to avoid training your staff... read more

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