As Joel barker says in the quote above Vision (or a Vision Statement) is a critical part of an organization. Without a clear and understood vision in your shop, managers, service writers and technicians are just going through the daily motions to get the job done. Day to day, passing the time, until closing time.
Employees of shops without a clear and understood vision run a high risk of burn out because they don’t have an understood, meaningful reason for being there. They will fe... read more