Posts

• Town Hall Academy 077: Business Coaches LAB – Standards
  

  Tuesday 31 July 2018

  Town Hall Academy 077: Business Coaches LAB – Standards features Cecil Bullard and other industry professionals discussing the need for standards in the shop, standards for customers, standards for inspections, and more. Check it out on YouTube

  Cecil Bullard , customers , sales

• Town Hall Academy 078: Low Hanging Financial Fruit to Improve Your Bottom Line
  

  Tuesday 31 July 2018

  BJ was a guest on Town Hall Academy #78. He, Cam, and the other guests discuss the "Low Hanging Financial Fruit to Improve Your Bottom Line". Check out this great discussion about how your shop can improve your bottom line and improve your customer service. It's on YouTube now... read more

  employees , customers , sales , reputation , BJ Lee

• What Can an Owner Expect from an Employee?
  

  Wednesday 13 June 2018

  This is not a simple question. What should be expected from employees is: They perform all the duties of their position in such a manner as to insure the company meets or exceeds its goals and customers are more than happy with the service or product that they provide, and they do so without causing undue stress on the management, the business or the clients while meeting the determined and agreed upon goals for their position. For each position duties are different. For each business, and some... read more

  Cecil Bullard , leadership , employees

• Vision with Action Can Change the World
  

  Wednesday 13 June 2018

  Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world. ~ Joel A. Barker   As Joel Barker says in the quote above, Vision (or a Vision Statement) is a critical part of an organization. Without a clear and understood vision in your shop, managers, service writers and technicians are just going through the daily motions to get the job done. Day to day, passing the time, until closing time. Employees of shops without a c... read more

  Bill Greeno , leadership , inspiration

• 5-steps to Finding a Great Auto Repair Shop
  

  Wednesday 13 June 2018

  I often have friends ask me where a good place would be to take their vehicles. After years of owning an independent repair shop and consulting, I can definitely say that there are indicators that you’ve found a good place. Honesty is key of course but it’s not nearly as much of an issue as some would think. There are many honest auto shops out there that still don’t do their customers any favors. Here are 5 steps to help you choose a place to have your vehicle serviced should... read more

  Ryan Clo , customers , sales , value , reputation , communication